Refund policy

Return & Refund Policy

At Shazrina Khan Events, we take great care in planning, preparing, and delivering custom event styling and balloon installations. Due to the nature of our services and products, please read our policy carefully before making a booking or purchase.

No Refunds

All bookings and purchases are non-refundable.

We do not offer refunds for:

• Change of mind

• Cancellation for any reason

• Event postponement or rescheduling

• Weather conditions

• Client circumstances

• Incorrect details provided by the client

Once payment has been made, it is considered final.

Credit Policy

In place of refunds, we may offer a credit at our discretion.

• Credits are valid for future services only

• Credits must be used within the timeframe specified at issue

• Credits are non-transferable and cannot be redeemed for cash

• Credits cannot be used to offset deposits already paid

Approval of credit is assessed on a case-by-case basis and is not guaranteed.

Custom & Perishable Items

All balloon arrangements, event styling, florals, signage, and custom items are:

• Made to order

• Time-sensitive and/or perishable

• Prepared specifically for your event

For this reason, they cannot be returned, exchanged, or refunded once production has commenced.

Australian Consumer Law

This policy does not exclude your rights under the Australian Consumer Law.

You are entitled to a replacement, repair, or credit where services:

• Are not delivered as agreed

• Are not provided with due care and skill

• Do not meet consumer guarantees required by law

Refunds are not provided for change of mind or circumstances outside our control.

Acceptance of Policy

By proceeding with a booking or payment, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy in full.