Terms & Conditions — Shazrina Khan Events

1. Booking & Confirmation

• A non-refundable 50% deposit is required to secure your booking. No dates or items will be held without this deposit.
• All online bookings must be paid in full at the time of booking.
• By paying any portion of the deposit or full amount, you agree to all terms and conditions set out by Shazrina Khan Events.
• Final payment for all other bookings is due no later than 7 days prior to your event date. Bookings not paid in full by this date may be cancelled without notice.

2. Security Bond

• All bookings are subject to a $100 refundable security bond.
• This bond will be returned in full by the Wednesday following your event, provided all hired items are returned in the same condition in which they were supplied.

3. Cancellations & Changes

• Cancellations made more than 21 days before the event date will forfeit the deposit only.
• Cancellations made within 21 days of the event date will be charged the full booking amount.
• Date changes are subject to availability and may incur additional fees.
• Changes to styling, location or props must be made no later than 14 days prior to your event.

4. Event Styling & Hired Items

• All styling, props and decor are the property of Shazrina Khan Events unless otherwise stated.
• Items must not be moved or altered by clients or guests once installed.
• Any damage, loss, or theft of items will be deducted from the bond. If the cost of replacement exceeds the bond amount, the client will be invoiced for the balance.

5. Weather & Outdoor Events

• It is the client’s responsibility to ensure there is a wet weather backup plan in place for outdoor events.
• Shazrina Khan Events reserves the right to cancel, postpone or modify installations due to extreme weather conditions to ensure the safety of staff and equipment.

6. Access & Setup

• Access to the venue must be available at the agreed time for bump-in and bump-out.
• Delays or restricted access may result in additional labour or wait time fees, charged at $80/hour.
• Clients must ensure venue permissions are arranged (including access to power, bump-in times, and parking).

7. Client Responsibilities

• The client is responsible for providing accurate details including event location, timing, access instructions and contact details.
• The client (or a nominated representative) must be present at bump-in and bump-out unless otherwise arranged in writing.

8. Photography & Marketing

• Shazrina Khan Events reserves the right to photograph completed event setups for marketing and promotional use.
• If you do not wish for your event to be photographed, please notify us in writing prior to the event.

9. Liability

• Shazrina Khan Events is not liable for any injury, damage, or loss arising from the use of hired items once delivered and installed.
• It is the client’s responsibility to supervise children and guests around all decor and props.

10. Force Majeure

• We will not be held liable for any failure or delay in performance where such failure or delay is due to circumstances beyond our control (including but not limited to natural disasters, pandemic restrictions, venue issues, etc.).